Privacy Policy

Last Updated: 01.11.23

1. What Cookies Are

1.1

In the digital age, it is common practice for professional websites to use cookies, which are tiny files that are downloaded to your computer to improve your browsing experience. This policy details what information they gather, how we use the information and why we may store these cookies.

1.2

We will also inform you how you can prevent cookies from being stored on your computer, however, this may affect the functionality of our website.

2. How We Use Cookies

2.1 Your Account

2.1.1

If you register for an account with us then we will use cookies in the signup process and for administrative purposes. Typically, these cookies will be deleted when you log out of your account. In some cases, they may remain in order to remember your site preferences.

2.2 Your Login

2.2.1

When you login, we use cookies to remember you. This prevents the need to log in each time you visit a new page on our website. These cookies are removed when you log out in order to make sure that only you can access your account and restricted areas of our website.

2.3 Our Email Newsletter

2.3.1

Our site offers an email subscription service and cookies will be used to remember if you are registered with us and in order to show information that may only apply to subscribed or unsubscribed website visitors.

2.4 Our Contact Form

2.4.1

If you submit information to us through our contact form then cookies may be used in order to remember your details for responses from us.

2.5 Site Preferences

2.5.1

To provide you with the best experience possible on our website, we provide the ability to set preferences for how the site runs when you are using it. We use cookies to remember these preferences.

2.6 Third Party Cookies

2.6.1

In some cases, we use cookies that are provided by trusted third parties.

2.6.2

Our website uses Google Analytics to help us understand how visitors use our site and how we can improve your browsing experience. These third-party cookies may track how long you spend on our website and the pages you view.

2.6.3

Occasionally, we may test out new features for our website and make small changes in how our website is delivered. Whilst testing new features, cookies may be used to ensure you still receive an optimal browsing experience and to understand which new features visitors to our website interact with the most.

Privacy Policy

1. What Our Privacy Policy Covers

1.1

We understand that your privacy is important and that you care about how your personal data is used. We value and respect the privacy of all our customers and suppliers and will only collect and use data fairly and in a way that follows the UK General Data Protection Regulations (UK GDPR). Our policy will be updated when there are any significant changes that affect how we use your personal data.

1.2

Our privacy policy provides visitors to our website with up-to-date information about the use of personal data, how we collect it, how it is held, how it is processed and how it is disposed of. Our privacy policy will also explain your rights under UK law.

2. About Us

2.1

In this privacy policy, the use of “we” or “us” refers to Stollers Furniture World LTD.

Company Number: 02978393

Stollers Furniture World LTD
Walney Road
Barrow-in-Furness
Cumbria
LA14 5UN

2.2

We are known as the “data controller” of any personal information that we gather and use.

2.3

We require information about you so that we can take payment and deliver any products that you purchase.

3. What Personal Data Is

3.1

Personal data is information that allows you to be identified. This is data such as your name, contact details and location but it is not limited to that. It may also include identification numbers, online identifiers, or one or more factors that are specific to the physical, psychological, genetic, mental, economic, cultural or social identity of an individual.

4. Your Privacy Rights

4.1

Under the UK GDPR you have the following rights:

1. The right to be informed of how we collect and use your personal data.
2. The right to access the personal data we hold about you.
3. The right to have your personal data changed if any of the data held by us is incorrect or incomplete.
4. The right to erasure. This means you have the right to ask us to delete or dispose of your personal data, provided that: your personal data is no longer necessary for the purposes for which it was collected, you withdraw your consent, you exercise your right to object, we have no other legitimate grounds for processing, the data is unlawfully processed or the data needs to be erased to comply with a legal obligation.
5. The right to restrict the processing of your personal data if the accuracy of the data is opposed to, the processing is unlawful, the personal data is no longer necessary for the purpose that it was collected for or you exercise your right to object (pending confirmation of whether there are legitimate grounds for processing).
6. The right to object to us using your personal data for a certain purpose or purposes where it is processed on the basis of legitimate interests provided that there are no compelling reasons for such processing. You also have the right to object to your personal data being used for marketing purposes.
7. The right to data portability. This means that you can request that we provide the personal data that we hold about you to another data controller in a format that is structured, commonly used and machine-readable.
8. Rights related to automated decision-making and profiling.

5. Personal Information That We Collect

5.1

Personal data is the information that you provide to us when you communicate with us either by phone, email, post, social media, using the contact form on our website, when you visit our store, or when you make a purchase with us.

5.2

We may collect some or all of the following personal data about you: name, address, gender, email address, telephone number(s), credit card information/payment details, billing and delivery address(es), your communication and marketing preferences, current purchases, and your order history.

6. How We Gather Your Personal Information

6.1

Directly from you, for example, when you place an order with us.

6.2

Indirectly from you when you interact with our pages on social media platforms such as Facebook and Instagram.

6.3

When visiting our website we may collect information such as:

1. Technical information including your Internet Protocol (IP) address, the browser type and version, time zone settings, the country and telephone area code where the computer you are using is located, browser plug-ins used and the operating system used.
2. Information about your visit including your password, the Uniform Resource Locator (URL), page response times, download errors, length of time spent visiting certain pages, page interactions (scrolling, clicks, and mouse-overs), and the method used to browse our page.

6.4

Under UK GDPR, the lawful bases we have for processing this information are as follows:

1. Your consent. You can remove your consent at any time by contacting us.
2. We are contractually obligated.

7. How We Use Your Personal Information

7.1

Under UK GDPR, we must have a lawful basis for using your personal data. The information that we collect and store from you is used to allow us to provide you with our products and services. This could be because the data is necessary in order for us to fulfil our contract with you, you have consented to the use of your personal data, it is in our legitimate business interest to use it or we must use it to meet legal obligations.

7.2

Your data will be used for the following purposes:

1. Providing you with and managing your personal account.
2. Entering any contractual agreements with you.
3. Supplying our products to you. This includes responding to or contacting you via email or call when necessary.
4. To accept payment for our products.
5. To respond to any complaints that you may have.
6. To deliver our site to you and to improve this service in order to ensure that the information we provide for you is done so in the most effective manner for both you and your computer.

7.3

We may also process your personal data to ensure we are complying with legal requirements that relate to the following:

1. Providing products and services.
2. Data protection.
3. Health and safety.
4. Anti-money laundering and fraud investigations.
5. Assisting law enforcement.
6. Any other legal obligations that may be placed upon us from time to time.

7.4

When you have consented, your personal data may also be used for marketing purposes such as:

1. Contacting you by email or post with information, news, and offers about our products.

7.5

You will not be sent any unlawful marketing or spam.

7.6

We always work to ensure your rights are protected and comply with UK GDPR.

7.7

When we have your consent, you have the right to withdraw it and we will let you know how to do that at the time we obtain your consent.

8. Sharing Your Data With Third Parties

8.1

In certain circumstances, we may need to share your personal data with some of our partners. This includes our third-party IT provider, payment processing companies, and delivery companies.

8.2

Stollers Furniture World LTD only allows service providers to handle your personal data when we have confirmed that they follow the appropriate data protection and security controls.

8.3

Any third parties that we share your personal data with can only use your data to provide services to you and to Stollers Furniture World LTD and for no other purposes.

8.4

We will share your personal information within Stollers Furniture World LTD and with others outside of Stollers Furniture World LTD when we need to do so to make products and services available to you, market products and services to you, meet or enforce legal obligations, or where it is fair and reasonable for us to do so.

9. How And Where We Store Or Transfer Your Personal Data

9.1

When we have received your information, we will use strict procedures and security features to try to prevent unauthorized access. We will only store or transfer your personal data in the UK which means that it will be fully protected under UK GDPR.

9.2

If in future, we do need to transfer your data outside the European Economic Area, then we will only do so if adequate protection measures are in place, in compliance with data protection legislation.

10. How Long Do We Keep Your Personal Information

10.1

The length that we keep your personal information depends upon the products and services we deliver to you.

10.2

We will never retain your personal information for any longer than is necessary for the purposes we need to use it for.

11. How You Can Access Your Personal Data

11.1

If you would like to know the personal data that we hold for you, you can ask us for details of that personal data and for a copy of it. This is known as a “Subject Access Request”.

11.2

To make a “Subject Access Request” we ask that you contact us in writing.

11.3

We will respond to your request within one month of receiving it. Within that time, we aim to provide a complete response including a copy of your personal data. However, in some cases, more time may be required and so it may take up to a maximum of three months from that date that we receive your request. You will be kept fully informed of our progress.

12. How To Contact Us

12.1

To contact us about your personal data or data protection:

Data Protection Officer:
Stollers Furniture World LTD
Walney Road
Barrow-in-Furness
Cumbria
LA14 5TE

Email: web@stollers.co.uk

Telephone: 01229 820679

13. Changes To This Notice

13.1

We may change this cookies and privacy notice from time to time. This may be necessary if the law changes or if we change our business practices in any way that affects personal data protection. Any changes we make will be made available on our website.

14. How To Complain

14.1

If you have any issues, concerns, or problems in relation to your data, or wish to inform us of data that is inaccurate, please let us know by using the contact details in section twelve.

14.2

If you are unsatisfied with our processing of your personal data then you have the right to lodge a complaint with the Information Commissioner’s Office (ICO). The ICO’s details are as follows:

Information Commissioner’s Office
Wycliffe House
Water Lane Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113

Website: https://www.ico.org.uk